We now close 3PM Fri (Mail Order Only)

Delivery and Pricing Information

We pride ourselves on our rapid service and aim to despatch all orders promptly. For further information please click on the links below

Delivery - England, Wales and Scotland
Northern Ireland, Offshore Islands
BFPO (British Forces)
UK Delivery Rates
What happens if I'm out when they attempt to delivery my order?
Returns
Damaged Parcels
Lost Parcels
Overseas Destinations and Delivery Prices

Delivery - England, Wales and Scotland

If you live in the UK Mainland most orders are received within 3-5 working days. If you are on a deadline and you require your order urgently, we offer a next day service to those customers who live in Mainland England & Wales. Just select the "Next Day" option at the checkout, please note this must be done before 1.30pm. We charge a flat fee of £3 on top of your existing order to cover the extra courier costs. For other areas of the UK please contact us on 01732 463 573.

Important note: We dispatch goods between Monday - Friday, if we receive your next day order before 1.30 PM on Friday, the expected delivery day would be Monday. If we receive a next day order after 1.30 PM on Friday the expected delivery day would be Tuesday.

Please phone for Saturday delivery rates.

With our standard delivery we despatch small orders by Royal Mail 1st class, heavier orders with postage £8.60 and over or high value orders are despatched by courier and will require a signature on delivery, therefore it may be a good idea to enter a separate delivery address at the checkout stage i.e. work address or neighbour. Please note once we have despatched your order we cannot change the delivery address.

Northern Ireland, Offshore Islands

Our aim is to delivery your order within 3-7 days. Where orders are a priority we offer a two day service. Please phone 01732 463 573 for more details. Please note once we have despatched your order we cannot change the delivery address.

BFPO (British Forces)

Small orders are sent by Royal Mail (Forwarded to the British Forces Post Office). Heavy or high value orders are despatched by Parcelforce BFPO service.

UK Delivery Prices.

Delivery is calculated on the weight of your order. All prices quoted include VAT. Click here for UK delivery prices

What happens if I'm out when the courier attempted delivery?

For orders despatched Royal Mail

If you order has been despatched by Royal Mail, a "Sorry you were out" card should be left through your letter box like the one to the right.

You can re-arrange a delivery by calling the number on the card or on-line at: http://www.royalmail.com/portal/rm/content2?catId=400040&mediaId=37000673

Royal Mail will also deliver to your local post office for a fee of 50p or you may wish to collect your goods in person from the local sorting office. Don't forget to take the card and especially ID with you !

For orders despatched by Courier

If your order has been despatched by courier its always a good idea to track your goods on-line. If you happen to be out a calling card will be left through your door for you to arrange re-delivery free of charge. But hurry ! If your goods are not called for within 5 days they may send them back to us and we would have to re-charge to send them again. You can enter the tracking number we provide you into the couriers website as noted on your despatch email.

Returns

If at any time, or for any reason, you're not completely happy with your purchase(s), please return them to us within 14 days of receiving them and we'll give you a full refund for the original paid amount with no fuss. The only thing we ask is that the goods are returned to us in an "as new" re-saleable condition. To do this, it would be really helpful if you could call one of our friendly Customer Services Advisors on 01732 463 573. We will give you a returns number so we can track your goods and apply your refund promptly when they come back to us.

It is advisable to use a recorded delivery service, or at a minimum obtain a proof of posting at the post office in the unlikely event the goods are lost in transit. You may wish to take out additional insurance for high value items.

Please write your returns number we give you on the parcel and return the goods to:

Returns CakeCraftWorld.co.uk Unit 8 North Downs Business Park Pilgrims Way (Lime Pit Lane) Sevenoaks Kent TN13 2TL

Please note: Where security tags exist on products, we ask you to carefully inspect the product before removing the security tag. CakeCraftShop.co.uk will not accept returned items where the security tags have been removed.

Damaged Goods

If your goods are damaged in transit CakeCraftShop.co.uk will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against the courier.

Lost Parcels

In the unlikely event you have not received your parcel within 7 working days we would first ask you to carry out the following checks:

That you have not been carded by Royal Mail to collect from your local sorting office.
That it has not been left in or outside your home i.e. a meter cupboard, porch or left with a neighbor.

Having carried out the above checks please contact us by telephone or by email to: info@CakeCraftShop.co.uk stating your order reference, delivery address and contact details. We shall investigate lost packages with our courier partners and will arrange a replacement or full refund in the event the goods cannot be found. Please note we require a minimum of two working days to investigate lost packages with our couriers.

Delivery Prices for Overseas destinations we currently deliver to.

All orders dispatched overseas can be tracked on-line. Small orders under 1.5 Kg are dispatched by "Royal Mails International Sign For" service. Due to weight and size restraints, parcels over 1.5Kg we use Interlink / DPD. You may find it beneficial in some cases to place two separate orders where your goods are over 1.5Kg in weight. Delivery times vary from country to country, however nearly all deliveries are received within 1-2 weeks if not sooner. All prices quoted include UK VAT (where applicable). Click here for delivery prices

For more information on the UK fiscal (VAT) area please visit the HM revenue and Customs website.