Delivery
and Pricing Information
We pride ourselves
on our rapid service and aim to despatch all orders promptly.
For further
information please click on the links below
Delivery
- England, Wales and Scotland
If you live in the
UK mainland most orders are receive within 3-5 working days. Even
though our normal service is fast we offer a next day service for
those customers on a deadline (Excluding some remote area's in Wales
and Scotland where the service is two days). We charge a flat fee of
£3 on top of your existing order to cover the extra courier
costs (Delivery is Mon-Fri. Please phone for Saturday delivery rates).
We recommend customers to place their order via the website by
1.30PM, then contact us by telephone on 01732 464 826 with your order
reference (this is essential for us to bring forward you order).
With our standard
delivery we despatch small orders by Royal Mail 1st class, heavier
orders with postage £8.60 and over or high value orders are
despatched by courier and will require a signature on delivery,
therefore it may be a good idea to enter a separate delivery address at
the checkout stage i.e. work address or neighbour. Please note
once we have despatched your order we cannot change the delivery address.
Northern
Ireland, Offshore Islands
Our aim is to
delivery your order within 3-7 days. Where orders are a priority we
offer a two day service. Please phone 01732 464 826 for more details.
Please note once we have despatched your order we cannot change the
delivery address.
BFPO
(British Forces)
Small orders are
sent by Royal Mail (Forwarded to the British Forces Post Office).
Heavy or high value orders are despatched by Parcelforce BFPO service.
UK
Delivery Prices.
Delivery is calculated on the weight of your order. All prices quoted include VAT.
Click here for UK delivery prices
What
happens if I'm out when the courier attempted delivery ?
|
For
orders despatched Royal Mail
If you order
has been despatched by Royal Mail, a "Sorry you were out"
card should be left through your letter box like the one to the right.
You can
re-arrange a delivery by calling the number on the card or on-line at:
http://www.royalmail.com/portal/rm/content2?catId=400040&mediaId=37000673
Royal Mail
will also deliver to your local post office for a fee of 50p or you
may wish to collect your goods in person from the local sorting
office. Don't forget to take the card and especially ID with you !
|
 |
For orders
despatched by Courier
If your order has
been despatched by courier its always a good idea to track your goods
on-line. If you happen to be out a calling card will be left through
your door for you to arrange re-delivery free of charge. But hurry !
If your goods are not called for within 5 days they may send them
back to us and we would have to re-charge to send them again. You can
enter the tracking number we provide you into the couriers website as
noted on your despatch email.
Returns
If at any time, or
for any reason, you're not completely happy with your purchase(s),
please return them to us within 14 days of receiving them and we'll
give you a full refund for the original paid amount with no fuss. The
only thing we ask is that the goods are returned to us in an "as
new" re-saleable condition. To do this, it would be really
helpful if you could call one of our friendly Customer Services
Advisors on 01732 464 826. We will give you a returns number so
we can track your goods and apply your refund promptly when they come
back to us.
It is advisable to
use a recorded delivery service, or at a minimum obtain a proof of
posting at the post office in the unlikely event the goods are lost
in transit. You may wish to take out additional insurance for high
value items.
Please write your
returns number we give you on the parcel and return the goods to:
Returns
CakeCraftShop.co.uk
Unit 8
Sevenoaks Business Centre
Cramptons Road
Sevenoaks
Kent
TN14 5DQ
Please note: Where security
tags exist on products, we ask you to carefully inspect the product
before removing the security tag. CakeCraftShop.co.uk will not accept
returned items where the security tags have been removed.
Damaged
Goods
If your goods are
damaged in transit CakeCraftShop.co.uk will replace the item free of
charge. We may ask for proof of the damage and a written statement so
that we can proceed with a compensation claim against the courier.
Lost
Parcels
In the unlikely
event you have not received your parcel within 7 working days we
would first ask you to carry out the following checks:
-
That you have not
been carded by Royal Mail to collect from your local sorting office.
-
That it has not
been left in or outside your home i.e. a meter cupboard, porch or
left with a neighbor.
Having carried out
the above checks please contact us by telephone or by email to:
info@CakeCraftShop.co.uk stating your order reference, delivery
address and contact details. We shall investigate lost packages with
our courier partners and will arrange a replacement or full refund in
the event the goods cannot be found. Please note we require a minimum
of two working days to investigate lost packages
with our couriers.
Delivery
Prices for Overseas destinations we currently deliver to.
All orders dispatched overseas can be tracked on-line. Small orders under 1.5 Kg are dispatched by "Royal Mails International Sign For" service. Due to weight and size restraints, parcels over 1.5Kg we use Interlink / DPD. You may find it beneficial in some cases to place two separate orders where your goods are over 1.5Kg in weight. Delivery times vary from country to country, however nearly all deliveries are received within 1-2 weeks if not sooner. All prices quoted include UK VAT (where applicable).
Click here for delivery prices
For more information on the UK
fiscal (VAT) area please visit the HM
revenue and Customs website.
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CakeCraftShop.co.uk
Unit 8, Sevenoaks Business Centre, Cramptons Road, Sevenoaks, Kent, TN14 5DQ
UK Tel 01732 46 48 26
International (Calling code) +441732 46 48 26
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