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Delivery and Pricing Information We pride ourselves on our rapid service and aim to despatch all orders promptly. For further information please click on the links below
Delivery - England, Wales and Scotland If you live in the UK mainland most orders are receive within 3-5 working days. Even though our normal service is fast we offer a next day service for those customers on a deadline (Excluding some remote area's in Wales and Scotland where the service is two days). We charge a flat fee of £3 on top of your existing order to cover the extra courier costs (Delivery is Mon-Fri. Please phone for Saturday delivery rates). We recommend customers to place their order via the website by 1.30PM, then contact us by telephone on 01732 464 826 with your order reference (this is essential for us to bring forward you order). With our standard delivery we despatch small orders by Royal Mail 1st class, heavier orders with postage £8.60 and over or high value orders are despatched by courier and will require a signature on delivery, therefore it may be a good idea to enter a separate delivery address at the checkout stage i.e. work address or neighbour. Please note once we have despatched your order we cannot change the delivery address.
Northern Ireland, Offshore Islands Our aim is to delivery your order within 3-7 days. Where orders are a priority we offer a two day service. Please phone 01732 464 826 for more details. Please note once we have despatched your order we cannot change the delivery address.
Small orders are sent by Royal Mail (Forwarded to the British Forces Post Office). Heavy or high value orders are despatched by Parcelforce BFPO service.
Delivery is calculated on the weight of your order. All prices quoted include VAT.
What happens if I'm out when the courier attempted delivery ?
For orders despatched by Courier
If your order has
been despatched by courier its always a good idea to track your goods
on-line. If you happen to be out a calling card will be left through
your door for you to arrange re-delivery free of charge. But hurry !
If your goods are not called for within 5 days they may send them
back to us and we would have to re-charge to send them again. You can
enter the tracking number we provide you into the couriers website as
noted on your despatch email.
If at any time, or for any reason, you're not completely happy with your purchase(s), please return them to us within 14 days of receiving them and we'll give you a full refund for the original paid amount with no fuss. The only thing we ask is that the goods are returned to us in an "as new" re-saleable condition. To do this, it would be really helpful if you could call one of our friendly Customer Services Advisors on 01732 464 826. We will give you a returns number so we can track your goods and apply your refund promptly when they come back to us. It is advisable to use a recorded delivery service, or at a minimum obtain a proof of posting at the post office in the unlikely event the goods are lost in transit. You may wish to take out additional insurance for high value items. Please write your returns number we give you on the parcel and return the goods to:
Returns Please note: Where security tags exist on products, we ask you to carefully inspect the product before removing the security tag. CakeCraftShop.co.uk will not accept returned items where the security tags have been removed.
If your goods are damaged in transit CakeCraftShop.co.uk will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against the courier.
In the unlikely event you have not received your parcel within 7 working days we would first ask you to carry out the following checks:
Having carried out the above checks please contact us by telephone or by email to: info@CakeCraftShop.co.uk stating your order reference, delivery address and contact details. We shall investigate lost packages with our courier partners and will arrange a replacement or full refund in the event the goods cannot be found. Please note we require a minimum of two working days to investigate lost packages with our couriers.
All orders dispatched overseas can be tracked on-line. Small orders under 1.5 Kg are dispatched by "Royal Mails International Sign For" service. Due to weight and size restraints, parcels over 1.5Kg we use Interlink / DPD. You may find it beneficial in some cases to place two separate orders where your goods are over 1.5Kg in weight. Delivery times vary from country to country, however nearly all deliveries are received within 1-2 weeks if not sooner. All prices quoted include UK VAT (where applicable).
For more information on the UK fiscal (VAT) area please visit the HM revenue and Customs website. [ Back to Top ]
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CakeCraftShop.co.uk
Unit 8, Sevenoaks Business Centre, Cramptons Road, Sevenoaks, Kent, TN14 5DQ UK Tel 01732 46 48 26 International (Calling code) +441732 46 48 26 ©All material Copyright 2003-2005 CakeCraftShop.co.uk |
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