- Where security tags / seals have been broken / removed from the product.
- Handmade icing flowers, due to the extremely fragile nature of the product and the special packaging techniques required.
- Bespoke made to order items.
Please clearly write your order number on the parcel and return the goods to:
Unit 8, North Downs Business Park
Kent, TN13 2TL
If your goods are damaged in transit CakeCraftShop.co.uk will replace the item free of charge. We may ask for proof of the damage (photo) so that we can proceed with a compensation claim against the courier.