Returns

You may return unwanted goods for a full refund of the original paid amount at any time within 14 days, starting the day after receipt of your goods. The only thing we ask is that the goods must be returned to us in an "as new" re-saleable condition. It is advisable to use a recorded delivery service, or at a minimum obtain a proof of posting at the post office in the unlikely event the goods are lost in transit. You may wish to take out postal additional insurance for high value items. We regret we cannot refund mailing costs incurred in returning unwanted goods.

There are a few exceptions where items cannot be returned:
  • Where security tags / seals have been broken / removed from the product.
  • Handmade icing flowers, due to the extremely fragile nature of the product and the special packaging techniques required.
  • Bespoke made to order items.

Please clearly write your order number on the parcel and return the goods to:

Returns CakeCraftShop.co.uk,
Unit 8, North Downs Business Park
Pilgrims Way
Sevenoaks
Kent, TN13 2TL

Damaged Goods

If your goods are damaged in transit CakeCraftShop.co.uk will replace the item free of charge. We may ask for proof of the damage (photo) so that we can proceed with a compensation claim against the courier.

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