Delivery and Pricing Information

We pride ourselves on our rapid service and aim to despatch all orders promptly. For further information please click on the links below

Delivery - England, Wales and Scotland

Economy 3-5 Days

Up to 500g - £2.99 inc.vat       2nd Class Royal Mail
Up to 1.5Kg - £3.99 inc.vat     2nd Class Royal Mail
Up to 10Kg - £5.99 inc.vat      Courier (trackable)
Up to 25Kg - £7.50 inc.vat      Courier (trackable)

Standard 2-3 Days

Up to 500g - £3.99 inc.vat       1st Class Royal Mail
Up to 1.5 Kg - £4.99 inc.vat    1st Class Royal Mail
Up to 10Kg - £5.99 inc.vat      Courier (trackable)
Up to 25Kg - £8.50 inc.vat      Courier (trackable)

Next Day £3 on Standard Delivery Prices Above

If you live in the UK Mainland most orders are received within 3-5 working days. If you are on a deadline and you require your order urgently, we offer a next day service to those customers who live in Mainland England & Wales. Just select the "Next Day" option at the checkout, please note this must be done before 2.30pm. We charge a flat fee of £3 on top of standard delivery charges above. For other areas of the UK please contact us on 01732 463 573.

Important note: We dispatch goods between Monday - Friday, if we receive your next day order before 2.30 PM on Friday, the expected delivery day would be Monday. If we receive a next day order after 2.30 PM on Friday the expected delivery day would be Tuesday.

Please phone for Saturday delivery rates.

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Northern Ireland, Offshore Islands

Our aim is to delivery your order within 3-7 days. Where orders are a priority we offer a two day service. Please phone 01732 463 573 for more details. Please note once we have despatched your order we cannot change the delivery address.

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BFPO (British Forces)

Small orders are sent by Royal Mail (Forwarded to the British Forces Post Office). Heavy or high value orders are despatched by Parcelforce BFPO service.

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UK Delivery Prices. 

Delivery is calculated on the weight of your order. All prices quoted include VAT.

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What happens if I'm out when the courier attempted delivery?

For orders despatched Royal Mail

If you order has been despatched by Royal Mail, a ‘Something for you' card will be left through your letter box like the one to the below.

You can re-arrange a delivery by calling the number on the card or on-line at: 
http://www.royalmail.com/personal/receiving-mail/redelivery/

Royal Mail will also deliver to your local post office for a fee of 50p or you may wish to collect your goods in person from the local sorting office. Don't forget to take the card and especially ID with you !

Royal Mail - Missed Delivery Card

For orders despatched by Courier

If your order has been despatched by courier its always a good idea to track your goods on-line. If you happen to be out a calling card will be left through your door for you to arrange re-delivery free of charge. But hurry ! If your goods are not called for within 5 days they may send them back to us and we would have to re-charge to send them again. You can enter the tracking number we provide you into the couriers website as noted on your despatch email.

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Damaged Goods

If your goods are damaged in transit CakeCraftShop.co.uk will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against the courier.

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Lost Parcels

In the unlikely event you have not received your parcel within 7 working days we would first ask you to carry out the following checks:

  • That you have not been carded by Royal Mail to collect from your local sorting office.
  • That it has not been left in or outside your home i.e. a meter cupboard, porch or left with a neighbor.

Having carried out the above checks please contact us by telephone or by email to: info@CakeCraftShop.co.uk stating your order reference, delivery address and contact details. We shall investigate lost packages with our courier partners and will arrange a replacement or full refund in the event the goods cannot be found. Please note we require a minimum of two working days to investigate lost packages with our couriers.

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