Delivery and Pricing Information
We pride ourselves on our rapid service and aim to despatch all orders promptly. For further information please click on the links below
- Delivery - England, Wales and Scotland
- Northern Ireland, Offshore Islands
- BFPO (British Forces)
- UK Delivery Rates
- What happens if I'm out when they attempt to delivery my order?
- Damaged Parcels
- Lost Parcels
Delivery - England, Wales and Scotland
Mainland England, Wales and Scotland postcode areas:
(AB, DD, DG, EH, FK, G, TD, KY, ML, PH1-16, PA1-19, KA-All (except KA27 & 28)
(Excluding UK Islands, Northern Ireland)
Economy 4-5 Working Days
Up to 1.5Kg - £2.99 inc.vat 2nd Class Royal Mail
Up to 10Kg - £5.99 inc.vat Courier (trackable)
Up to 25Kg - £7.99 inc.vat Courier (trackable)
Then £8.49 per 25Kg
Standard 3-4 Working Days
Up to 1.5 Kg £3.99 inc.vat 1st Class Royal Mail
Up to 10Kg £6.99 inc.vat Courier (trackable)
Up to 25Kg £8.99 inc.vat Courier (trackable)
Then £8.99 per 25Kg
*Next Day Courier Delivery (Mainland England & Wales)
Up to 10Kg - £7.99 inc.vat Courier (trackable)
Up to 25Kg - £9.99 inc.vat Courier (trackable)
Then £9.99 per 25Kg
Please phone for other UK destinations, in most cases we can provide you with a next day service
We dispatch goods between Monday - Friday. Orders must be done before 2.30pm Mon-Thu and by 1pm Friday. If we receive your next day order before 1 PM on Friday, the expected delivery day would be Monday. If we receive a next day order after 1 PM on Friday the expected delivery day would be Tuesday.
Please phone for Weekend delivery rates.
Northern Ireland, Offshore Isle's, Channel Islands, Scotland postcode areas
Northern Ireland, Offshore Isle's, Channel Islands, Scotland postcode areas:
HS, IV, KA27-28, KW, PA20-80, PH17-PH50, ZE
Up to 500g £3.99 inc.vat 1st Class Royal Mail
Up to 1.5 Kg £4.99 inc.vat 1st Class Royal Mail
Up to 5Kg £6.99 inc.vat 1st Class Royal Mail
5Kg - 10Kg £15.60 inc.vat Courier (trackable)
10Kg - 25Kg £19.99 inc.vat Courier (trackable)
Then £19.99 per 25Kg
BFPO (British Forces)
Small orders are sent by Royal Mail (Forwarded to the British Forces Post Office). Heavy or high value orders are despatched by Parcelforce BFPO service.
What happens if I'm out when the courier attempted delivery?
For orders despatched Royal Mail
If you order has been despatched by Royal Mail, a ‘Something for you' card will be left through your letter box like the one to the below.
You can re-arrange a delivery by calling the number on the card or on-line at:
Royal Mail will also deliver to your local post office for a fee of 50p or you may wish to collect your goods in person from the local sorting office. Don't forget to take the card and especially ID with you !
For orders despatched by Courier
If your order has been despatched by courier its always a good idea to track your goods on-line. If you happen to be out a calling card will be left through your door for you to arrange re-delivery free of charge. But hurry ! If your goods are not called for within 5 days they may send them back to us and we would have to re-charge to send them again. You can enter the tracking number we provide you into the couriers website as noted on your despatch email.
If your goods are damaged in transit CakeCraftShop.co.uk will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against the courier.
In the unlikely event you have not received your parcel within 7 working days we would first ask you to carry out the following checks:
- That you have not been carded by Royal Mail to collect from your local sorting office.
- That it has not been left in or outside your home i.e. a meter cupboard, porch or left with a neighbor.
Having carried out the above checks please contact us by telephone or by email to: info@CakeCraftShop.co.uk stating your order reference, delivery address and contact details. We shall investigate lost packages with our courier partners and will arrange a replacement or full refund in the event the goods cannot be found. Please note we require a minimum of two working days to investigate lost packages with our couriers.